If you are an employee or a professor, contact the human resources department.
If you are a student, contact the student section of your faculty.
After informing the email:

• Go to uspdigital.usp.br and clik on First Access
• Enter your USP number.
• Enter your email.
• Enter the characters for the security verification.
• Lastly, click the button Password Request and wait to receive a confirmation email, on the address specified previously

OBS.: Please be sure to check the spam box.

• After receiving the confirmation email, access the link in the message to be redirected to a page for the creation of the universal password.